Order & Returns

Delivery Terms

All shipments are handled with DHL Express, ensuring fast and secure delivery. Once your order has been dispatched, you will receive an automatic email containing a tracking number. Use this number to monitor the status of your shipment in real time. All items are shipped directly from Italy. Please note that we do not deliver to Packstations.

For orders outside the European Union, please note that local customs duties and VAT may apply upon arrival and are not included in the price.

Lead Time & Delivery Estimate

The lead time indicated on each product page refers to the estimated time required to prepare, produce, and ship the product.

Lead times are calculated in business days and do not include weekends, public holidays, or company closure periods. The indicated lead time should be considered an estimate and may vary slightly depending on production requirements, order volume, material availability, or shipping conditions.

Fixed Dates

We are unable to guarantee fixed delivery dates for online orders. We appreciate your understanding and strive to ensure the fastest and most reliable delivery possible.

International Shipping

We accept orders and offer free worldwide delivery to all destinations. Wherever you are, we ensure your order reaches you promptly and securely.

Payment Options

We offer a variety of secure payment options to provide you with flexibility and convenience: Credit Card, Google Pay, Apple Pay, Klarna Pay Later.

Returns

- Returns are accepted within 14 days of delivery, where applicable.

If you are a consumer based in the European Union, you may exercise your right of withdrawal within 14 days from the delivery of your order, where applicable under EU consumer law.

To submit your withdrawal or return request electronically, please use our dedicated Withdrawal / Return Request page, available in the footer of our website.

After completing and confirming your request, you will receive an automatic confirmation by email.

- Returned items must be unused, undamaged, and in their original packaging.

Customers are responsible for return shipping costs, transport risk, and any applicable import duties, customs charges, or additional fees related to the return shipment, unless otherwise required by applicable law.

To initiate the return process, it is necessary to attach the transport document (DDT). This document must be provided by us and will be sent to you via email after your return request has been reviewed. The DDT contains the necessary information for shipping and customs clearance, including the destination address and receiver contact details.

To minimize the risk of damage during return shipping and ensure timely delivery, please use one of the following couriers only: DHL, FedEx, or UPS.

Non-Returnable Items

Certain items may be excluded from return or withdrawal rights, where permitted by applicable law, including:

- Customized or clearly personalized goods.

- Perishable goods.

- Items that have been mixed inseparably with others after delivery.

- Items that are not returned unused, undamaged, and in their original packaging.

Discounted items or products purchased using a promotional code may be subject to specific return conditions, unless otherwise required by applicable law.

Returns must be shipped to:

Mandalaki
Via Gian Francesco Pizzi 24
Milano, Lombardia
20141
Italy

Refunds

Only regular-priced items are refundable; sale or promo code items are excluded unless required by law. Refunds are processed upon receipt or proof of return delivery.

Distributor Shipments and Inspection Responsibility

All Halo lights shipped to distributors must be inspected immediately upon delivery to the distributor’s facility. Any visible damage, defects, missing items, or shipping discrepancies must be reported in writing within 24 hours of receipt.

As any subsequent delivery to end clients is managed independently by the distributor through third-party carriers outside the manufacturer’s logistics network, the manufacturer’s liability ends once the initial 24-hour inspection period has expired. Claims, returns, replacements, or refund requests for damages reported after this timeframe, or after the products have been reshipped from the distributor’s facility to any third party, cannot be accepted.

Revision Date: January 15, 2025